Welcome to the CSUB Employment Site

CLASSIFICATION TITLE: Student Services Professional III

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2025. Any continuation beyond December 31, 2025 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time   

PAY PLAN: 12-month   

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,540 per month.

CSU CLASSIFICATION SALARY RANGE: $5,540 - $7,893

PAY BASIS: Monthly  

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by March 27, 2025; however, the position will remain open until filled.

POSITION PURPOSE: Reporting directly to the Vice President, People & Culture, the Title IX Victim’s Advocate provides comprehensive trauma-informed support, advocacy, and resources to persons who have experienced sexual misconduct, sexual violence, dating/domestic violence, stalking, or other forms of harassment or discrimination. This role is critical to providing comprehensive support services. The role requires a proactive approach in advocacy, crisis intervention, and multidisciplinary collaboration.

DUTIES & RESPONSIBILITIES:

Advocacy & Support

1. Provide confidential, trauma-informed support to individuals who have experienced any form of sexual misconduct, dating/domestic violence, stalking, discrimination or harassment by offering empathetic listening and validation of experiences, using trauma-informed care principles to ensure a safe and supportive environment, and maintaining confidentiality and respecting the privacy of individuals seeking support.
2. Adhere to legal reporting requirements by understanding federal, state, and campus reporting obligations. Ensure accurate and timely reporting of incidents as required by law.
3. Assist individuals in understanding and accessing campus and community resources, including medical, mental health, legal, and academic support. Advocate for the survivor's needs and preferences in all communications.
4. Provide immediate crisis intervention and emotional support. Assist in safety planning, including obtaining protective orders or implementing campus safety measures such as No-Contact Directives.
5. Conduct thorough assessments to identify the immediate and long-term needs of individuals. Continuously monitor and adjust support plans to ensure ongoing needs are met.

Case Management

1. Facilitate intake interviews and carefully document disclosed information, ensuring confidentiality.
2. Maintain detailed, accurate, and confidential records of interactions and services provided.
3. Facilitate communication between survivors and campus departments to ensure accommodations and support services are effectively implemented.

Collaboration, Education & Outreach

1. Assist in the development and delivery of prevention education and awareness programs for the campus community on topics related to sexual violence, healthy relationships, and bystander intervention.
2. Collaborate with campus partners to promote advocacy services and integrate awareness efforts into campus culture.
3. Provide cross-training to campus partners and partner agencies.
4. Work closely with departments such as Title IX-DHR, Counseling, University Police, Health Center, Housing, and Student Affairs to advocate and ensure a coordinated response to reports of violence and harassment.
5. Cultivate partnerships with local community organizations to enhance resource availability and improve referral networks.
6. Support filing applications with relevant support organizations.
7. Enhance the Multi-Disciplinary Team (MDT) through assessment, implementation, and evaluation.
8. Coordinate and monitor referrals across agency programs, ensuring individuals receive timely and appropriate support.

Compliance & Reporting

1. Stay informed of federal, state, and local laws, as well as institutional policies, related to Title IX, Clery Act, and violence prevention.
2. Participate in training and professional development to remain current on best practices for supporting survivors.
3. Provide data and reports as needed for compliance purposes, ensuring confidentiality and anonymity.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related and three (3) years of progressively responsible professional student services work. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

LICENSES –

• Possession of a valid driver’s license or the ability to obtain by date of hire.
• Certification by the state of California as a Sexual Assault Counselor advocate.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –              

• Regular and reliable attendance is required.
• Strong understanding of trauma-informed care principles and practices.
• Excellent active listen skills, interpersonal and communication skills, with a commitment to cultural humility and inclusivity, that acknowledges ethnic difference, sexual orientation, abilities, and religious diversity.
• Ability to conduct intake interviews and crisis intervention.
• Ability to facilitate communication between survivors and campus departments.
• Ability to exercise independent judgment in complex and sensitive situations.
• In depth knowledge of Title IX, Clery Act, and related legal frameworks.
• Demonstrated experience developing and maintaining cooperative working relationships across disciplines.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Master’s degree in Counseling, Social Work, Psychology, Public Health, or related field.
• Experience providing direct advocacy or trauma informed support services to survivors of sexual violence or harassment.
• Bilingual in English/Spanish.
• Experience working in a college or university setting.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Not a reporter.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.